Effective Date: July 10, 2026
Glenn I Jones Home Services ("Company," "we," "our," or "us") respects privacy and is committed to protecting the information provided through the website glennijoneshomeservices.com.
This Privacy Policy explains what information is collected, how it is used, how it is shared, and the choices available regarding that information.
1. Information We Collect
The following categories of information may be collected:
Information Voluntarily Provided
- Name
- Phone number
- Email address
- Physical address
- Service request details
- Appointment information
- Financing inquiry information
- Communications with the customer service team
- SMS communication preferences
Information Collected Automatically
When the website is visited, the following may be collected automatically:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Referral source
- Pages visited
- Time spent on pages
- Cookies and similar tracking technologies
2. How We Use Information
Information is used to:
- Schedule appointments
- Provide requested services
- Respond to inquiries
- Communicate about existing appointments
- Send technician arrival notifications
- Provide customer support
- Process financing requests
- Improve the website and customer experience
- Send review requests
- Deliver marketing communications when consent has been provided
- Comply with legal obligations
3. SMS Communications
If a mobile phone number is provided and consent is given to receive SMS messages from Glenn I Jones Home Services, agreement is given to receive text messages regarding:
- Appointment reminders
- Appointment confirmations
- Scheduling updates
- Technician arrival notifications
- Service updates
- Customer support communications
- Review requests
- Promotional offers (where applicable and where consent has been provided)
Message frequency may vary.
Message and data rates may apply.
Opt-out is available at any time by replying STOP to any text message.
For assistance, reply HELP or contact using the information provided at the end of this Privacy Policy.
SMS consent is not a condition of purchasing any goods or services.
4. SMS Privacy Statement
Mobile phone numbers and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Information may be shared only with trusted vendors and service providers necessary to operate the messaging platform, customer communication systems, appointment scheduling, or other business operations.
5. How We Share Information
Information may be shared with trusted third parties who help operate the business, including:
- Website hosting providers
- Customer relationship management (CRM) providers
- Appointment scheduling platforms
- Payment processors
- Financing providers
- Email service providers
- SMS messaging providers
- Analytics providers
- Advertising partners
- Customer review platforms
These providers are permitted to use information only as necessary to perform services on behalf of the business.
Information may also be disclosed when required by law or to protect legal rights.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Measure advertising performance
- Personalize user experiences
Cookies may be disabled through browser settings; however, portions of the website may not function properly.
7. Analytics and Advertising
Third-party technologies may be used including, but not limited to:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- Microsoft Advertising
- Call tracking services
- Other advertising and analytics platforms
These services may use cookies and similar technologies to understand website usage and advertising performance.
Personalized advertising may be opted out of through Google's Ads Settings or browser settings.
8. Data Security
Commercially reasonable administrative, technical, and physical safeguards are maintained and designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While efforts are made to protect information, no method of transmission over the Internet or electronic storage is completely secure.
9. Privacy Choices
The following requests may be made:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information, where permitted by law
- Opt out of marketing communications
- Withdraw SMS consent by replying STOP
To exercise these rights, contact using the information below.
10. Children's Privacy
The website is not intended for children under the age of 13, and personal information from children is not knowingly collected.
11. Links to Third-Party Websites
The website may contain links to other websites. Responsibility is not assumed for the privacy practices or content of third-party websites.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Changes become effective immediately upon posting to the website. The Effective Date above indicates when this Policy was last updated.
13. Contact Us
Questions regarding this Privacy Policy or privacy practices may be directed to:
Glenn I Jones Home Services
Website: glennijoneshomeservices.com
Phone: 386-752-5389